Conditions d’utilisation

Return & Refund Policy

At Blise Organic, customer satisfaction and purity are at the heart of everything we do. If you are not entirely satisfied with your purchase, we are here to help.

Please review our policy below regarding returns, refunds, and replacements.

1. Return Window

We offer a 14-day return window. You have 14 calendar days from the date you receive your item to request a return or replacement.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, we’ve got you covered!

  • 100% Refund Included: We will issue a full 100% refund, including the original shipping charges.
  • Replacement: Alternatively, if you prefer a replacement, we will reship the correct item to you at no additional cost.
  • How to Claim: Please contact us within 14 days of delivery at contact@bliseorganic.com with your order number and photo/video proof of the damage or defect.

3. Preference Returns (Change of Mind / Non-Defective)

If you wish to return an item due to personal preference or a change of mind (where the product is free of any defects):

  • Shipping Fee: Original shipping costs are non-refundable.
  • Return Courier: You will be responsible for sending the item back to us using your own chosen courier service. We recommend using a trackable shipping service.
  • QC Inspection: Once we receive the returned item at our facility, it will undergo a Quality Check (QC). The product must be unused, sealed, and in its original packaging.
  • Product Cost Refund: Upon passing QC, we will issue a 100% refund of the product purchase price back to your original payment method.

4. How to Initiate a Return

  1. Send an email to contact@bliseorganic.com with your Order ID, the item(s) you wish to return, and the reason for the return.
  2. Our customer support team will guide you with the return instructions and shipping address within 24–48 hours.
  3. Once your return is received and inspected, we will send you an email notification confirming the status of your refund.

5. Refund Timeline

Approved refunds will be processed within 5 to 7 business days to your original payment method after the item is received and inspected. (Note: Processing times may vary slightly depending on your bank or payment provider).

Need Help?

For any questions or further assistance regarding returns and refunds, feel free to reach out to us:
📧 Email: contact@bliseorganic.com